29bbd's Privacy Policy

1 Scope of Information Collection

29bbd collects certain types of information from you for various purposes. We obtain this information from two main sources — information you provide directly and information collected automatically.

1.1 Information Provided Directly

When you register or use the platform, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Payment information (bKash, Nagad, Rocket account numbers or bank account details)
• Identity verification documents (such as a national ID card or passport — where applicable)
• Content of communications with our support team

1.2 Automatically Collected Information

When you use the platform, our systems automatically collect certain technical information:

• IP address and device type
• Browser version and operating system
• Login time and session information
• Gaming activity history (betting and transaction records)
• Information obtained from cookies and similar tracking technologies

2 Purpose of Information Use

29bbd uses collected information only for lawful and specific purposes. We never process your information unnecessarily.

• Account management: To create, verify, and keep your account secure.
• Transaction processing: To properly complete deposits and withdrawals.
• Service improvement: To enhance your experience and add new features.
• Security and fraud prevention: To detect and prevent suspicious activity.
• Customer support: To quickly resolve your questions, complaints, or issues.
• Legal compliance: To comply with applicable laws and regulations.
• Promotional communications: To send information about offers and bonuses if you have given consent.

3 Information Sharing and Third Parties

29bbd does not sell your personal information or disclose it to any third party for marketing purposes. However, in certain circumstances, information may be shared with trusted third parties:

3.1 Service Providers

We work with trusted partners for payment processing (bKash, Nagad, Rocket, and bank transfer facilitators), technology services, and security verification. These service providers receive only the information necessary for their designated tasks and may not use this information for any other purpose.

3.2 Legal Requirements

If a court, regulatory body, or law enforcement authority issues a valid order or direction, 29bbd may provide the necessary information under legal obligation. In such cases, we will always try to notify you if possible, unless prohibited by law.

3.3 Business Transfer

If 29bbd's assets or business are partially or fully transferred in the future, user information may form part of that transfer. However, in such a case, the new authority will also be bound to comply with the terms of this Privacy Policy.

4 Data Security Measures

29bbd takes industry-standard technical and administrative measures to keep your information secure. Our platform uses SSL encryption, which protects all data transmitted between you and our servers.

• All connections are secured using SSL/TLS encryption technology.
• Sensitive data (passwords, payment details) is stored in encrypted form.
• Firewalls and access controls are in place to prevent unauthorized access to our systems.
• Staff are granted access only to the information necessary to carry out their responsibilities.
• Regular security reviews and audits are conducted.
• An incident response plan exists for swift action in the event of a data breach.

Please bear in mind — no method of transmitting or storing data on the internet is 100% secure. We ensure protection to the best of our ability, but cannot guarantee absolute security. It is your responsibility to keep your account password confidential and to use a strong password.

5 Cookie Policy

The 29bbd website uses cookies and similar technologies. Cookies are small text files stored in your browser that help improve the functionality of our platform.

5.1 Types of Cookies

• Essential cookies: Required for the core functionality of the platform. Without these, the site does not work properly.
• Functional cookies: Help remember your preferences (language, theme, etc.).
• Analytics cookies: Used to collect information about site usage in order to improve the service.
• Security cookies: Help detect and prevent fraud.

You can control cookies by changing your browser settings. Please note, however, that disabling certain cookies may cause issues with accessing some features of the platform.

6 Data Retention Period

29bbd retains your personal information for as long as it is necessary to provide the service or as required by legal obligations.

• Active account data: For as long as the account remains active.
• Transaction records: For the period specified under financial regulatory requirements.
• After account closure: For the period necessary to meet legal requirements.
• Customer support records: For as long as relevant and for the purpose of resolving disputes.

Once the specified retention period ends, data is securely deleted or anonymised so that you can no longer be identified.

7 User Rights

As a user of 29bbd, you have the following rights regarding your own personal information:

7.1 Right of Access

You may request from us at any time to know what information we hold about you. We will provide that information to you within a reasonable time.

7.2 Right to Rectification

If the information we hold about you is incorrect or incomplete, you may request a correction. We will correct it as quickly as possible.

7.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note, however, that we may be required to retain certain information due to legal obligations or legitimate business needs.

7.4 Right to Restrict Processing

In some circumstances you may request that the processing of your information be limited, such as during a dispute about the accuracy of the information.

7.5 Right to Withdraw Consent

If you have previously given consent for promotional communications, you may withdraw that consent at any time. This does not affect the validity of prior consent.

To exercise any of the above rights, please contact our support team.

8 Protection of Minors' Information

29bbd strictly does not apply to minors (those under 21 years of age). We do not knowingly collect or process the information of any person under the age of 21. If we become aware that information from a minor has been collected inadvertently, we will take immediate steps to delete it and close the associated account.

If you believe a minor you know is using our platform, please notify our support team immediately.

9 Third-Party Websites and Services

The 29bbd platform may sometimes contain links or references to third-party services. 29bbd is not responsible for the privacy practices of these third parties. We advise you to read carefully the privacy policy of any external service.

10 International Data Transfers

Your information may be stored or processed outside your country as required for the operation of 29bbd. In such cases, we ensure that the information is transferred with appropriate safeguards and in compliance with applicable data protection regulations.

11 Changes to This Policy

29bbd reserves the right to amend or update this Privacy Policy as needed. If there are any significant changes, we will notify you by email or through a notice on the platform. The new policy will take effect from the date of publication.

We advise you to review this page periodically so that you remain informed about the latest policy. The date of changes will be noted in each version.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our support team through the following: